Support Resources


Gale supports libraries to ensure usage of InfoTrac resources at their institution, offering library catalogue widgets, database icons and on-demand tutorials, and it is possible to view usage statistics for specific resources at your library. A Global Tech support team is also on hand to answer any technical issues or enquiries you may have – click here to drop them an email, or follow our Tech&Training Twitter page @GaleEMEAtech.


Example Widgets and Database Icons

Library catalogue widgets, such as the below, are customizable, branded search boxes which promote specific resources. These can be found here

 

Database Icons, such as the below, are colourful icons which visually enliven your webpage and drive usage. These can be downloaded here
 
 


Fast-Track your InfoTrac skills

InfoTrac resources are extremely large and, though clear design helps users quickly learn to negotiate the interface, they can still be daunting. Consequently, Gale offers an extensive programme of On-Demand Tutorials which are resource-specific and sub-divided by task. These tutorials are also suitable for end-users; promoting them at your institution will positively educate your user-body and ultimately boost usage. We recommend circulating links to these tools.

Click here to view InfoTrac Tutorials.




MARC records and Infomarks™

Librarians are constantly searching for methods to inform users about the valuable resources available in their library. Gale MARC records provide a useful means of boosting discoverability as they contain an InfoMark in field 856. As a result, users will be able to click links within their own library catalogue and instantly be connected to journal articles in the InfoTrac database. Gale MARC and ASCII records with InfoMarks™ are updated every month to ensure currency and accuracy. Most MARC records are provided as a complimentary service to Gale customers, distributed through the Gale Support website in a self-service format for easy access. Find the link in the Boost Usage box at http://support.gale.com/ or click here to go directly to instructions on how to access and download your periodical MARC records.